If you do not find the answer to your question, do not hesitate to contact us through the contact form or via email firstname.lastname@example.org.
For some 1ST TIME CLIENTS, we allow for TRIAL ORDERS NOT LESS THAN 300 EUR.
Trial orders are an opportunity for the client to have a test trial of the delivery service and verify for himself the authenticity of our products.
The minimum order for Czech Republic: 5.000 CZK and for Slovakia: 300 EUR.
It can range from 2 to 10 days.
Please contact us in any case you need more concrete information.
It gets calculated separately after the order is packed.
Freight is based on the Zone to which a country belongs, on the size of order, and in terms of real costs.
Thank you for your understanding.
Take photos of the original outer box from all side, of the inside of the box before taking items out, of any damaged item, of the Shipment label (with Tracking. No and Shipper’s and Client’s details).
Inform us immediately via e-mail containing the description of the damaged/missing items and attached photos.
CLAIMS CAN BE ACCEPTED NO LATER THAN 3 DAYS AFTER RECEIVING THE SHIPMENT.
Exceptions to this rule will apply only for damaged or spoiled goods for which the client can provide us with a valid reason for which he/she wants to return the goods.